KanuHQ FAQs
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Product and fit
Who is KanuHQ for?
Canoe and kayak clubs that want membership, qualifications, fleet, sessions, trips and club checks in one system.
Does it replace Paddle UK systems?
No. KanuHQ manages the local club record. National membership and affiliation stay with Paddle UK.
Does it handle canoe and kayak activity?
Yes. KanuHQ covers canoe and kayak disciplines, craft families, locations and water grades.
What else is built in?
KanuHQ also includes message tools, payment records, spreadsheet imports, events, incident reports and private documents. Hosted email delivery and online card payments are not enabled yet. See more built-in tools.
Activity and safety
Does KanuHQ decide whether an activity is safe?
No. Conditions are advisory. The responsible club leaders make every go or no-go decision.
What is a water-edge check?
It is the final club check before launch. It brings the current people, craft, access and conditions beside the leader's decision. Read the plain-English meaning.
Can a leader record no-go when data is missing?
Yes. No-go stays available and keeps the reason and evidence that were known at the time.
Does a failed inspection affect trip planning?
Yes. Failed, blocked or overdue craft and kit appear in the trip readiness checks.
Accounts and data
Can we create a club now?
The registration page is available, but hosted verification emails and password-reset emails are not enabled yet. Contact support before setting up a club. The free allowance is up to 20 active members with no card needed. Ask for setup help.
Can we import a Google Sheets list?
Yes. Export the sheet as a CSV file, then use the KanuHQ member or fleet import. There is no live Google Sheets sync. See imports and exports.
Can we export our records?
Yes. Club owners can export members, payments, attendance and event replies. Full ZIP and summary exports are also available.
What if we stop using KanuHQ?
Export the records you need before the account closes. Contact us so we can confirm the billing and deletion steps with the club owner. Ask about closing an account.
Payments and support
How is KanuHQ priced?
KanuHQ is free up to 20 active members. Larger clubs pay one fixed member band. Annual billing charges for 10 months. See every price.
Can the club take member payments?
Online card payments are not enabled on the hosted service yet. The product includes charges, bank-transfer records and member wallets. These records do not mean a card payment or bank debit has been collected. See payment records and limits.
How do we get help?
Email support for setup, product, privacy or directory-correction questions. Website form emails are not enabled yet. Email KanuHQ support.
What does a walkthrough cover?
We follow one real club job, show the matching KanuHQ screens and say clearly where the product does not yet fit. See how to get started.
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